Snowboard Club UK (SCUK) FAQs (frequently-asked questions)

If you've signed up for the website and haven't got your password within a few minutes, then either you entered the wrong email address or your ISP/mail client has filtered it. Hotmail is notorious for this. You could try checking any trash/spam folder to see if it's there.

To avoid the problem add info@, dunx@ and editor@snowboardclub.co.uk to your list of friends. Then request that your password is emailed again.

If all else fails, SCUK can create a password for you. Email dunx@snowboardclub.co.uk and he'll get back to you as soon as possible. However, do remember that if we're unable to send automated emails to you, we'll be unable to contact you for lost passwords in the future, so it really is best that you add us to your friends list if possible.

There are several reasons for this. Let's start with the obvious ones.

1. You might be using the wrong login or wrong password. Check carefully. Make sure CAPS LOCK is off.

2. If you lose your password, you can request a new one. Just follow the instructions in the log in panel.

3. The site uses cookies to maintain your login. Most browsers now allow you to specify which sites can store cookies for you. In IE it's under Tools > Internet Options > Privacy > Edit. You can add snowboardclub.co.uk there.

4. Another reason you might seem to get logged in, but then find you're not is again, cookie releated. Check the date and time on your computer and ensure they are correct. If not, close the browser, correct the date and time and then log in again.

5. Your login is also stored within our database to ensure you can only log in once. If this record is not deleted correctly, when you log in you'll see yourself as one of the users who is online, but if you try to do anything, you'll find you're not actually logged in. In this case, send an email to dunx@snowboardclub.co.uk with your login name and he'll update the database.

6. If you have any problems feel free to contact Dunx, who will do his best to sort you out, but please make sure you've gone through the above possibilities first.

You can't change your login name yourself. This is to stop people changing them frequently.

If you made a major gaff when you signed up then we can change it manually for you, but it might take a few days. Email the editor.

You will start to get a number of emails from us when your membership is about to expire. The text at the top of the screen will also change from "Your membership" to "Renew membership".

Renewing is pretty much the same as when you applied for your first membership, although all your details are already filled in. You'll also get a discount if you renew before your old membership expires.

The new membership will come into force as the old one expires, so renewing early doesn't mean your new membership starts the day you pay. If you pay by cheque, then the same is true unless your cheque turns up after the old membership has expired in which case the current date is used for the start of the membership.

As before, your Membership Pack will be processed within 10 days (usually sooner) and you'll get an email when that's done. It then goes straight in the post.

Your Membership Number will stay the same as when you first joined.

Your Membership Card includes how many years you've been a member.

You should have got some reminder emails from us. If that wasn't the case, check the email address we have for you and make sure our emails aren't getting "filtered".

If you missed the renewal date, then you miss out on the renewal discount, but apart from that the re-application is pretty much the same as when you applied for your first membership, although all your details are already filled in.

The new membership will come into force when we receive the payment. That's straight away if you pay online, otherwise it's when we receive your cheque.

As before, your Membership Pack will be processed within 10 days (usually sooner) and you'll get an email when that's done. It then goes straight in the post.

Your Membership Number will stay the same as when you first joined.

Your Membership Card includes how many years you've been a member.

Login and go to the Your Account option under the Your SCUK menu. From there "Edit your information" and you can change your password at the bottom there.

The specific link is here.

On this page you'll see that If your card is lost or stolen, you can request a new card, but we will charge £5+VAT for each replacement requested. We reserve the right not to issue a replacement card for any reason. Look after them.

Visit the forum: http://www.snowboardclub.co.uk/PNphpBB2.html

and click on "Profile" at the top, this will allow you to upload another one...

Click on Your Account > Edit Your Info to get to this page. You can update a heap of things about yourself there.

You can renew your membership upto 30 days prior to it expiring. We usually send you a remnider at 30 days to say your membership is up for renewal
SCUK HQ

Email dunx@ or any other moderator and we'll see whether it should be deleted. This is not normally a problem if it's the author of the thread.

Richard, you will notice on this page http://www.snowboardclub.co.uk/pack that there are 2 ticks next to the free products which indicates you get 2 free scuk products with an adult membership. Also i'm afraid we don't offer any discounts to natives at the moment but once we've launched our new site we'd look to include many more partners.
Stu Brass

The TSA discount is a one-off use paper voucher, which has to be used in person. The details of all discounts are as written in the discount pages.

Packs are processes weekly, sometimes more often at busy periods. All queries can be directed to info@snowboardclub.co.uk

They are processed every week, normally on a Thursday. Then you're just waiting on the post.

There are no longer family memberships. Four of the new full memberships cost less than the old family membership anyway.

Make sure you are logged in and then check out your membership page. This gives details of when you joined and all previous memberships too.

Yes, just contact Jess in the Office to arrange a payment via PayPal or cheque.

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